INCOME MAINTENANCE CUSTOMER SERVICE CENTER | IOWA DEPARTMENT OF HEALTH AND HUMAN SERVICES

(call Center), Council Bluffs, IA 51503

Eligibility

Open to all individuals

Required documents

SS cards, photo ID, proof of income

Hours

Mon 8 am - 4:30 pm Tue 8 am - 4:30 pm Wed 8 am - 4:30 pm Thu 8 am - 4:30 pm Fri 8 am - 4:30 pm

(515) 564-4041

Fax

(877) 347-5678

Voice - Toll-Free | Income Maintenance Line

https://hhs.iowa.gov/

[email protected]

Languages

English, Spanish

Application process

Local county offices handle Applications and Reviews

Fees

None

Service area

Iowa

Description

Provides a centralized state-wide call center that responds to inquiries about the Food Assistance, FIP (Family Investment Program) or Medicaid program.

REPORT CHANGES: the Call Center also takes recipient changes, lets the Income Maintenance Worker (caseworker) know what the change are, and instructs the recipient if any verification is required. Changes included could be income, address, rent/utility payments, household members, etc.

What's Here

Medicaid EBT Card Services Food Stamps/SNAP TANF

Providing organization

IOWA DEPARTMENT OF HEALTH AND HUMAN SERVICES

Provides Public Health and Human services to the community.