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PROJECT RELIEF | CITY WATER, LIGHT AND POWER (CWLP) - CITY OF SPRINGFIELD

800 East Monroe Street, Municipal Center East, 4th Floor, Springfield, IL 62701

Eligibility

Open to those who meet income guidelines and have exhausted all other sources of assistance

Required documents

Varies by service

Hours

Mon 8 am - 4:30 pm Tue 8 am - 4:30 pm Wed 8 am - 4:30 pm Thu 8 am - 4:30 pm Fri 8 am - 4:30 pm
(217) 789-2030

Voice - Alternate | Customer Service

(217) 789-2414

Voice - Main | Project RELIEF

https://cwlp.com/ServicesHome/ServicesInformation/BillAssistance.aspx
[email protected]

Languages

English

Application process

Call the CWLP Project RELIEF office on/after Dec 1; Customers meeting the minimum eligibility requirements will be scheduled for a meeting with the program administrator Fifth Street Renaissance

Fees

None

Service area

Springfield, Illinois

Description

Project RELIEF is a CWLP program that offers financial assistance to customers with overdue electric or water bills who are facing service cut-off due to nonpayment. Customers may be required to cover some portion of their delinquent bills in order to receive help from Project RELIEF. Sign-up for Project RELIEF starts on or around December 1 of each year. The program runs through May or until funds are exhausted, whichever comes first.

Providing organization

CITY WATER, LIGHT AND POWER (CWLP) - CITY OF SPRINGFIELD

Municipal utility for Springfield, Illinois.